We’re so happy with our beautiful windows. A great big thanks to your 3 installers, they are truly and asset to your company. They were courteous and helpful and most of all the install went with very little mess and disruption to our tenants.
Release both tilt latches and pull top of sash toward you.
To tilt-in top sash (not applicable for single hung windows), first tilt-in lower sash. Then repeat steps 2 & 3 for top sash.
Removing Lift-Out Slider Sashes
Unlock sash locks.
Slide inner sash towards center.
Lift sash up and bring bottom into house.
Repeat steps 2 & 3 for outside panel.
Operating Tilt-In Sliders
Tilt-In Sliders are not made to vent; tilt-in function is for cleaning only.
Unlock sash locks.
Slide inner sash at least 2-3 inches towards center.
Release both tilt latches and pull center side of sash toward you.
Repeat steps 2 & 3 for other sash.
Operating Casement & Awning Windows
To open, unlock lever on side of window.
Turn crank mechanism to desired position.
To close, crank in opposite direction and engage locking lever to fully close & lock window.
To clean glass, remove screen by pulling it into house (with casements, you may have to pull up on screen clips first.)
Cleaning the Glass in Your Windows
You can clean the glass with any common household glass cleaner or mild detergent. Do NOT use any petroleum-based cleaner or solvent. We recommend using a soft cloth, but a paper towel is fine. You should not add any attachments to the window or glass without the manufacturer's approval. Doing so may void the warranty.
As with any glass:
DO NOT use scrapers or razor blades to remove stubborn deposits or labels.
DO NOT use abrasive cleaning solutions or materials such as Ajax® or Comet®.
DO NOT allow splashed materials, such as paint, stucco, or mortar to dry on the glass surface.
NOTE: Hard water mineral deposits from any source, including over-spray from lawn and garden sprinkler systems, can build up on the glass over time, and can permanently damage the glass. Therefore, we recommend that you do not expose your glass to repeated contact with any hard water sources. If any glass is subjected to hard water exposure, it should be promptly hand dried with a cloth or squeegee to avoid spotting, streaking or damage.
Cleaning the Window Frames:
Keeping your windows and doors clean means more than just the glass. Here are some helpful tips for cleaning the PVC frames and sashes of your Sunrise Windows effectively without damaging them.
Clean window and door frames with a mixture of mild dish soap* and water. Abrasive or caustic cleaners or solvents are never recommended because they might cause permanent damage to the frame finish. Mild, nonabrasive soaps* are usually safest for most dirt and stain removal.
Always rinse completely with clear water and wipe dry.
Check to make certain that drainage or "weep" holes are always clear of dirt and obstructions – both inside and outside the window or door in the bottom of the frame.
* Ivory® is an example of a mild dish soap. Always test cleaners in an inconspicuous area first.
